Knowledge base

General (3)

Learn more about Teamly and how we can support your remote teams.

Customer Support (4)

• Contact Teamly Support
• View Ticket Submissions
• Edit Helpdesk Profile
• Submit a Feature Request

Getting to Know Teamly Capture (16)

• What is Teamly Capture?
• Do I need to install Teamly Capture?
• Will Teamly Capture work on a Mac?
• Do I need an internet connection to use Teamly Capture?
• Does Teamly Capture come with step-by-step instructions?
• Is Teamly Capture available for multi-user teams?
• How does Teamly Capture manage my storage?
• Can I download all of my Teamly Capture videos and screenshots?
• What file format does Teamly Capture use?
• What video sizes and resolutions can I export with Teamly Capture?

View all 16

Getting to Know Teamly (9)

• Quick-Start Guide to Teamly
• Teamly Blog
• Facebook Group, Facebook Page, and Instagram Profile
• Supported Browsers and Mobile Devices
• Teamly Updates and Change Log
• Search in Teamly
• Teamly Terms
• Does Teamly have an open API?
• How to Collect HAR Files and Console Logs for Troubleshooting

Accounts and Logins (2)

Everything you need to access your account and set your preferences.

Account Security (5)

• Where does Teamly store file attachments?
• How does Teamly keep team communications secure?
• How secure is Teamly?
• Why is my computer flagging Teamly?
• Are my Teamly Capture files secure?

Account Management (19)

• Sign in to Teamly
• Getting Started for New Users
• Download the Teamly Desktop App
• Download the Teamly Mobile App
• Update Account Settings
• Change Your Name
• Update Account Email
• Change Your Location
• Change Your Timezone
• Enable Two-Factor Authentication

View all 19

Billing and Cancellation (2)

Everything your workspace administrators need to keep your account up and running.

Pricing and Billing (18)

• Teamly Capture Plans
• Teamly Business Plans
• View Plan Limits
• How many users are included in each Teamly Capture plan?
• How many users are included in each Teamly plan?
• Upgrading from Teamly Capture to Teamly Business
• Upgrading Your Teamly Business Plan
• Invoice Request
• Update Billing Information
• Failed Payments

View all 18

Cancellation (2)

• How do I cancel my Teamly subscription?
• What is Teamly's refund policy?

Working With Teamly Capture (1)

Learn how Teamly Capture works for you and your teams.

Teamly Capture (37)

• Create Your Teamly Capture Workspace
• Start Teamly Capture on Login
• Show Float Widget
• Show Teamly Icon In Dock
• Set Teamly Capture's Position on Your Screen
• Record an Application
• Record Dynamic Content
• Record Cursor
• Screen Recording Quality and Rate
• Camera Settings

View all 37

Working With Teamly (2)

Learn how Teamly works for you and your remote teams.

Workspace Admins (7)

• 
  Workspace Management
• 
  User Management
• 
  Project Management
• 
  Managing Departments
• 
  Managing Standard Operating Procedures
• 
  Users Time Tracking and Monitoring
• 
  Workflows and Task Management

Workspace Users (5)

• 
  Screen Capture Videos and File Sharing
• 
  Real Time Chat
• 
  Standard Operating Procedures
• 
  Time Tracking and Monitoring
• 
  Workflows and Tasks

Teamly Tutorials (1)

Learn how to use Teamly through video tips and tricks.

How To Use Teamly Videos (8)

• Inviting New Users to Teamly
• Creating Projects
• Using Teamly Chat
• Creating Custom Workflows
• Creating and Managing Tasks
• Creating Screen Recordings and Screen Captures
• Tracking Time
• Creating SOPs

Done Book (1)

New FREE Book Reveals Our Step-By-Step Blueprint For Recruiting, Hiring, And Managing a 100% Remote Team of Talented People That Built & Grew a $40 Million Dollar (Per Year) Online Business From Scratch!

Done Book (7)

• Contact DONE Support
• What is Done book?
• DONE eBook Version
• DONE Audiobook and Workbook
• I Did Not Receive My Bonuses
• Track Order
• Is there an affiliate program for DONE book?