Failed Payments

Modified on Thu, 02 Feb 2023 at 02:45 PM

Payment failures may occur for various reasons, and we will notify the workspace owner to resolve the issue. Our collection attempts will follow the schedule below, and we will discontinue attempts if the payment is successfully processed during the collection window.



1 day after the initial payment failure. 



3 days after the initial payment failure.



5 days after the initial payment failure. 



In the case of unresolved payment failures, the subscription will be canceled and the account will revert to the FREE plan. 

Workspace Owners can access the Settings gear located in the bottom left corner of the dashboard.



Click on Manage Account where they will have the option to edit billing information.



If there are any questions regarding failed payments or editing billing information please reach out to customer experience team for assistance.


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