When diagnosing network-related issues, an HAR (HTTP Archive) file provides valuable insights into web requests, response times, and potential errors. This file helps our customer experience team identify issues such as slow-loading pages, failed API calls, or authentication errors.
In your web browser, you will need to open Developer Tools.
Google Chrome, Edge, or Brave: Press F12 or Ctrl + Shift + I (Cmd + Option + I on Mac).
Firefox: Press F12 or Ctrl + Shift + E (Cmd + Option + E on Mac).
Safari: Enable the Develop menu in Preferences > Advanced, then press Option + Command + I.
Go to the “Network” Tab.
Ensure “Preserve log” or “Persist Logs” is checked to capture all requests.
At the top left of the Network tab, you’ll see a red circle, indicating that the capture is active. If the circle is black, click it to start recording network activity in your browser.
Refresh the page or repeat the action that caused the issue to reproduce it. Then click on the download icon to export the HAR file and save the file to your computer.
Navigate to the "Console" tab.
Right-click, select “Save As,” and name the file “Teamlyweb-console-logs.” Attach the HAR and console files to your support ticket or chat for further analysis.
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