Why has my anti-virus software flagged Teamly?

Modified on Wed, 26 Oct 2022 at 09:38 PM

During the installation process, the "update.exe" file may trigger an anti-virus alert on certain devices. However, your computer is only alerting you as a precaution due to the built-in update feature available through your internet connection.

You can verify that the update comes directly from us and please rest assured - the Teamly application is definitely not a virus, spyware, or malware. This software update was designed to provide you with a better app experience as we frequently expand Teamly's capabilities through new tools and features! 

The best way to resolve this would be to teach your Anti-Virus Software that Teamly is safe. You can add Teamly to the Exclusion filter inside the Anti-Virus Software itself to be sure the software is recognized as part of the Anti-Virus's Trusted Zone.

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