Re-inviting users
Thomas Theobald
via web
A user I invited didn't receive the email, and now when I go to re-invite him, I'm told it's an invalid or already existent email. How do I perform a re-invite?
Thanks -
T
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Support Staff 2 Posted by Scott on 11 Jan, 2011 10:52 AM
Hi Thomas
What was the email address?
Regards
Scott
3 Posted by Thomas Theobald on 11 Jan, 2011 10:54 AM
***@prismastar.com
4 Posted by Thomas Theobald on 11 Jan, 2011 10:55 AM
Sorry, that didn't seem to take - "M9" at prismastar dot com is the address.
T
5 Posted by Thomas Theobald on 11 Jan, 2011 12:55 PM
***@prismastar.com
Thanks -
T
On Tue, Jan 11, 2011 at 11:52 AM, Scott <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
6 Posted by Renzo Borgatti on 11 Jan, 2011 05:36 PM
Hi Thomas,
I found an invitation in the database sent to "m9 AT prismastart.com" (note 'start' instead of 'star'). My guess is you're trying to invite again the same email address using the invitation form and hence the error message which basically alert you that the invitation for that non-existent user already exists.
If you try with the correct email address it should get through instantly. For future reference, the way to re-send invitations is to use the "Resend" link present at the right of each email addresses in the "Pending Invitations" section here: http://prismastar.teamly.com/users
Let me know if that helps.
Renzo
7 Posted by Thomas Theobald on 12 Jan, 2011 08:46 AM
Aha! That may be it...sure enough, yep, that was my error - thanks a ton!
T
On Tue, Jan 11, 2011 at 6:36 PM, reborg <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
Renzo Borgatti closed this discussion on 12 Jan, 2011 09:09 AM.